ServiceNow

ServiceNow is a U.S.-based enterprise software company headquartered in Santa Clara, California. The company offers cloud-based workflow, IT service management, artificial intelligence, customer service, security, and business automation platforms. Due to its reliance on offices, cloud infrastructure, data centers, and AI systems, water use is a factor in ServiceNow's ESG performance.

ServiceNow's most notable water sustainability achievement is the enhancement of its water-risk reporting and data collection processes. In 2024, the company completed the CDP Water Security Questionnaire and disclosed findings from its 2023 water risk vulnerability assessment. These actions improved ServiceNow's capacity to identify and transparently report water-related risks across its operations.

ServiceNow expanded its water reporting to include data center providers in addition to its own offices. In the first quarter of 2025, the company distributed a water-use survey to these providers to gather information on water consumption, management practices, data collection methods, and water-related targets. This expansion is significant because ServiceNow's water impact extends beyond its offices to outsourced data center infrastructure.

ServiceNow reported initiatives supporting community water access. Through a partnership with the Elba Hope Foundation, the company contributed to projects delivering sustainable energy and clean water resources to communities on Sherbro Island, Sierra Leone. In 2024, ServiceNow awarded a grant to WaterAid UK, which utilized the funding to enhance operational efficiency and expand community services.